FAQ - Cultiveat
Who is Cultiveat?

We are urban farmers growing zero-pesticide, non-GMO produce using sustainable and eco-friendly methods. Our technology-enabled farms allow us to grow tasty and nutritious produce all year round.

How is Cultiveat sustainable / eco-friendly / zero waste?

Since our vegetables are grown vertically, we grow up to 10 times more produce on the same land footprint. This means no deforestation, soil contamination, and soil nutrient depletion. Furthermore, the cartridges are biodegradable while the trays can be used indefinitely. Besides that, everything we use to grow the plant (nutrients and water) are calculated to be just enough for optimal plant growth. So we save 90% water and nutrients compared to traditional farming. Other eco-friendly measures include delivering live plants attached to their roots, so we don’t use refrigerated trucks which result in high carbon emissions.

Can I join Cultiveat?

We’re always on the lookout for talents who share our vision and passion. Send in your CV to [email protected] to get in touch!

I am a business/restaurant owner looking to buy your produce. How do I do this?

Please send us an email at [email protected] to enquire.

What variety of vegetables do you sell?

We sell a large variety of Grade A+ veggies that include over 18 types of lettuce. We also have spinach, a couple of types of tomatoes, and a couple of Asian stir-fry veggies like Multicolour Spinach, Fan Pak Choy and Wawa Choy.
If you’d like to purchase a vegetable that’s not yet listed here, please email us at [email protected].

Where do I buy your vegetables?

You can buy fresh vegetables here!

Are Cultiveat vegetables organic?

Organic certification requires plants to be grown in soil. Our produce is not grown in soil, but is just as good as, or even better than organic vegetables! Cultiveat veggies are grown in individual cartridges and are as pure and fresh as they get. Non-GMO and no pesticides, chemicals, or additives; just healthy and strong vegetables with maximum flavour!

Are Cultiveat vegetables healthier/better than regular vegetables?

Our Grade A+ veggies grow in ideal conditions indoors, away from pests and with zero risk of soil contamination which traditionally farmed produce are susceptible to. They are also non-GMO and grown with zero pesticides, chemicals, and additives.

Our vegetables also receive precise amounts of sunlight, water, and organic nutrients to grow up strong and healthy! Cultiveat veggies are just as good as, or even better than organic vegetables.

How do I store your vegetables?

To keep your veggies fresh, let them sit in water with the cartridge submerged. Alternatively, keep them in the fridge. Dispose the biodegradable cartridge after use. Our veggies come straight to you from the farm, so all the shelf life is with you; they stay fresh for up to 2 weeks!

 

Watch this video for a step-by-step guide on storing your Cultiveat veggies.

How do I remove the vegetable from the cartridge?

Just cut the leaves as close to the cartridge to harvest them when you’re ready to eat. By keeping the produce in the cartridge, you are keeping it alive and fresh.

 

Watch this video for a step-by-step guide on storing your Cultiveat veggies.

Can I continue to grow this vegetable at my home?
No, our veggies are delivered at their prime size and stage of growth, so they’re not meant to continue growing.
Can I buy your cartridge and grow the vegetable at home?
Sorry, we don’t sell our cartridges.
Where is the Cultiveat farm?

Our farm is located in Klang. We’re also in the midst of expanding to other locations!

Do you use hydroponics/ aquaponics technology?

No, hydroponics/aquaponics refers to a watering technique that we do not employ.
Cultiveat uses a proprietary watering system which channels the precise amount of water needed by each plant. This means vegetables grow up to be the best version of themselves!

Where are your seeds from?

Our seeds are carefully selected from premium-grade suppliers. They are non-GMO, first-generation seeds.

Can I visit the farm?
The farms are currently not open to the public, but we plan to organise tours in the near future. Sign up to become a member and stay tuned to our Instagram and Facebook (@cultiveat) for the latest news 😉
How do I purchase Cultiveat veggies?

You can purchase Cultiveat veggies for your home at our online Market. If you’re a restaurant owner or retailer looking to purchase Cultiveat veggies, please send us an email at [email protected].

What forms of payment do you accept?

Choose from a variety of payment methods including online banking, credit card, PayPal, and e-wallets like GrabPay, Touch ‘n Go, Boost, and MCash.

What happens after I’ve made a purchase?

You will receive an ‘Order Confirmation’ email in your inbox (Check your spam/junk folder if it’s not there). This email contains your order number, for which you can reference for any enquiries.
You can expect your delivery as early as the day of order (Orders made before 11am, subject to availability), the next day, or on your selected day of delivery. For enquiries on the status of your order, please email us at [email protected].

Where is my order?

If you have not received your order, please email us at [email protected] with your order number (in your ‘Order Confirmation’ email) so we can check on the status of your delivery.

Can I cancel my order or request for a refund?

Orders that have been paid for cannot be cancelled. However, you may enquire for a change in your order at [email protected].
As for refunds, please see our ‘Returns & Refund Policy‘.

Where do you deliver to?

We cover many postcodes within the Klang Valley. You can check if we deliver to your postcode by keying it in here. Alternatively, you can use the postcode checker available on every product page before checking out.

How long does delivery take?

Deliveries are made as early as the day of order (Orders made before 11am, subject to stock availability), the next day, or on your selected delivery date. Orders are delivered Monday – Friday: 10am – 5pm, and Saturday: 10am – 1pm, excluding public holidays.
If you have not received your order, please email us at [email protected] with your order number so we can check on the status of your delivery.

How much is delivery?

Delivery fees is RM10 flat rate for all areas that we cover within the Klang Valley.
Cultiveat members get free delivery on their first order, and free delivery on all subsequent orders worth RM60 and above. Sign up for an account for membership perks.

How do I get free delivery?

You can get your first delivery free by signing up for a Cultiveat account.
Cultiveat members get free delivery on their first order, and free delivery on all subsequent orders worth RM60 and above. Sign up for an account for membership perks.

Can I select my delivery date and time?

You can select your delivery date during checkout. Unfortunately, you may not select a specific delivery time. If you have restrictions with delivery time, please make a request at [email protected], and we will try our best to work around it!

Can I pick-up my order from your farm?

Sorry, we cannot offer a pick-up option at this time. Orders are fulfilled via delivery only.

What does it mean to be a Cultiveat member?

When you sign up for an account on our website, you become a Cultiveat member.

What does a Cultiveat member get?

Upon sign-up, Cultiveat members get free delivery on their first order as a member! After that, all purchases worth RM60 and above get free deliveries.
Members also get sale previews, free gifts, recipes, and the latest Cultiveat product updates in their inbox. You can also save your details to refer to your order history, collect promo codes, and save your address book for easy checkout!

How do I sign up for a Cultiveat account?

Sign up to become a Cultiveat member here. You will receive an email in your inbox (If not, check your spam/junk) requesting to verify your account. Once you’ve done that, you are officially a Cultiveat member!
You will receive your first-time free delivery promo code in this email.

Got other burning questions?

Corn-tact us.

Email us at [email protected] or leave us a message here.

Get 10% off your first basket of produce