Customer Service & Operations
Role
- Manage customer enquiries and feedback via email, social media, and other communication platforms.
- Assist customers with manual orders, and manage special requests.
- Communicate with partner suppliers to respond to customer enquiries.
- Track deliveries and update customers on order status.
- Update website with stock availability.
- Assist with the operations team’s general tasks.
- Provide feedback to the operations, sales, and marketing teams to improve customer experience and communications.
- Work with the operations, sales, and marketing teams to improve customer experience and communications.
Requirements
- Min. 3 years experience as a customer service representative.
- Good understanding of major social media platforms.
- Proficient in Microsoft Office and Google Drive apps.
- Excellent English proficiency – spoken and written.
- Proficiency in Bahasa Malaysia, Mandarin, or Chinese dialects are a bonus.
- Good interpersonal skills.
Info
- Department: Operations
- Experience: 3 years
- Level: Associate/Senior Associate
- Contract: Full time
Apply at [email protected]
